Shipping policy

  • Tracking details will be automatically sent to the email provided at the time order has been processed. Ēxcluding weekends and public holidays. 

  • Our working hours are 10am-5pm, Monday to Friday.

  • If an order is placed with in-stock items and pre-order items the order will be fulfilled with the pre-order.

  • Pre-orders can not be cancelled once placed.

  • Delivery of Goods will be deemed complete when the Goods physically arrive at the Customer’s address as provided at the time of order.

  • The costs of carriage are to be paid by the Customer at the time of order.

  • If an order has been lost/damaged in transport or not delivered, you must lodge a claim with the relevant delivery provider.

returns & exchanges

Please refer to your rights under the Australian Consumer Law.

We will happily give you a refund or exchange within 14 days of purchase, provided you have proof of purchase and the product:

  • is still in its original and saleable condition and packaging, with all accessories included

  • has not been worn or used and, if a perishable product, is not expired

  • is not a personalised item, digital download, pre-paid card, voucher or clearance item

Refunds will only be made using the original payment method stated on your proof of purchase. Please note that delivery fees paid for online orders are non-refundable.

damaged or faulty goods

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:

If the problem is major, you are entitled to a replacement, repair or refund. Examples of major failure are when the product:

  • has a problem that would have stopped you buying it had you known about it;

  • is unsafe;

  • is significantly different from the description of the product; or

  • doesn’t do what we said it would do,

but does not include damage caused by misuse or returns simply due to change of mind.

If the problem is not major, we may choose to give you a free repair instead of a replacement or refund if this is possible.

If we cannot repair the product within a reasonable time, you can choose a refund or replacement. We reserve the right to refuse to provide a refund, repair or replacement if the problem has, for instance, arisen because the product was misused by the customer.

Returns must be accompanied by a receipt.